Service Level Agreement

As a business, we know that you depend on ServiceCRM to be available 100% of the time. This Service Level Agreement (SLA) outlines our guarantee to you as a business account holder, and what you are entitled to in the unlikely event that ServiceCRM becomes unavailable.

100% Up time to the Web Interface and Mobile access

We guarantee that ServiceCRM will be available 100% of the time in a given month, excluding scheduled maintenance. We also guarantee that you will be able to access ServiceCRM via mobile device (iPhone / iPad) where network connectivity is available 100% of the time in a given month.

If an outage occurs, we will issue a credit to your next bill for 5% of your monthly fee for every 30-minute period of downtime, up to 100% of your fee for the month.

Please keep in mind

This SLA does not apply to downtime resulting from your equipment, or third party equipment, or both (not within the primary control of ServiceCRM). This SLA applies to the primary hosting service, and excludes any services or tools not explicitly mentioned, including but not limited to deployment and integrations with third party services. This SLA does not apply to any performance issues caused by factors outside of ServiceCRM's reasonable control.

Receiving the credit

Customers must request the credit from ServiceCRM within 30 days of the outage. Failure to contact ServiceCRM within 30 days will result in a forfeiture of the the customer's right to receive the credit. No cash refunds will be provided.


Your Solutions are Here!

Whether you’re an electrician, plumber, builder, HVAC technician, locksmith, landscaper, or handyperson, gets best solution with FSM Software.

Service CRM HVAC

HVAC

Smartly track your Team and Jobs while running HVAC service software


Service CRM water purifier

Water Purifier

Grow your service revenue with the abilities of water purifier services


Service CRM electrical repair

Electrical Repair

Give a better Electrical Repair services without paperwork and headaches


Service CRM plumbing

Plumbing

Powerful plumbing software to update your plumbers in real time


Service CRM pest control

Pest Control

Amaze Pest control software to schedule & dispatch jobs quickly & easily


Service CRM appliance repair

Appliance Repair

Running appliance repair software helps to organize your business


Service CRM car washing

Car Washing

Route Jobs, Take deposits and follow-up with Car washing Services


Service CRM tank cleaning

Tank Cleaning

Easy to manage tank service scheduling, AMC Management, Service Due Reminders


Service CRM home cleaning

Home Cleaning

Maintain work-life balance with Home Cleaning Service Software


Service CRM IT computer repair

IT Computer Repair

Relax without any worries with IT Computer Repair Services


Service CRM industrial maintenance

Industrial Maintenance

Enhance Industrial Maintenance Services by quote & invoice building


Service CRM handy man services

Handy Man Services

Manage efficiently handy Man Services without the paperwork


Service CRM medical equipment

Medical Equipment

Medical Equipment Services ensure better healthcare facilities


Service CRM facility property management

Facility Property Management

Facility & Property Management Service software you have the benefit to assist your clients



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