Smart Simplify After-Sales Service for Kitchen Appliances

Managing after-sales service for kitchen appliances, including chimneys, induction cooktops, mixers, grinders, ovens, dishwashers, gas stoves, and other modern appliances, requires efficiency and precision. Customers expect quick complaint resolution, timely preventive maintenance, and transparent warranty handling. Service CRM enables kitchen appliance businesses to streamline their service operations, improve response times, and boost customer loyalty.

Streamline scheduling, dispatch, invoices, and customer history—all in one place. Designed for repairers of refrigerators, ovens, dishwashers, and more.

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Why Choose ServiceCRM for Kitchen Appliances Businesses?

Whether you are a kitchen appliance manufacturer, distributor, or service provider, ServiceCRM helps you handle every aspect of after-sales service with ease. From tracking warranty claims for dishwashers to managing spare parts for induction cooktops and chimneys, our software is designed to meet your business-specific requirements.

Key Benefits:

Faster Complaint Registration & Job Assignment.
AMC & Warranty Management for products like ovens, dishwashers, and chimneys.
Real-Time Technician Tracking with Mobile GPS.
Spare Parts & Inventory Control for motors, burners, heating coils, etc.
On-Site FSR Service Report.
Customer Feedback and Service Ratings.
Whatsapp / SMS / Mail Integration.
Insightful Reports & Analytics for Business Growth.

Get a Call Back

Client calls

Job created

Scheduling

Complete job

Invoice

Payment

Reconciliation

Client Calls

A client calls in, requesting urgent repairs for their kitchen appliances.

You got a new client who wants to take your kitchen appliance service on an urgent basis, so why not connect with him immediately? By operating our kitchen appliances management software, you have the benefit of assisting your clients when it's best for them.

Job created

The registration of the Job and Client details will be done in our software named Service CRM.

Instead of writing the Job and Client details into a big diary, you register the information into the software, which makes the work more reliable and eco-friendly.

Scheduling

The job is scheduled for the Field Engineer.

The field engineer who will be skilled in the kitchen appliances business instantly gets an alert message that they've been scheduled for a job. Our kitchen appliances business management software allows you to send texts to the client about the start and completion of the job, can and also view the picture of the technician, which is mainly an add on for home security purposes.

Complete Job

Your kitchen appliance repair service technician views the job details and completes them.

Access to all job details on the site.
Collect the OTP from the client which linked the field engineer with the client.
Record the photos of the machine or spare parts he installed or repaired.
Collect client sign-off for the work digitally, which removes the paperwork.

Field Service Report / Invoice

Your kitchen appliance repair service technician can then add labour charges and spare parts he changed to produce an invoice.

Add spare parts with their updated prices.
Add the labour and service charges.
Construct a professionally branded invoice that will be updated in the software automatically.
Provide the soft-copy of the invoice to the client via mail.

Payment

Your kitchen appliance repair service technician can take payment straight away.

Let the client view and pay the bill instantly.
Take cash, credit card, and cheque payments on the spot from the client.

Feedback from the client

It is significantly more important to get to know what your customer feels about your company after getting the service from you.

By operating our kitchen appliances service management software, you get the privilege to know and improve your services after receiving customers’ real-time experience. It will help you to connect with your clients 24*7 and make them feel free to call next time. Improve the productivity of your kitchen appliances business when you choose Service CRM.